If buttons are note working (i.e., pressing button on iphone screen produce no response), try pressing a small distance offset from position of button image the iphone screen. There is a mis-registration between screen image and the location on the touch screen where the button press is actually detected. Complaints of remote feature not working are most likely due to this. The upper half of buttons tend to require pressing above the actual screen image of desired button. The lower half of buttons tend to require pressing slightly below image of desired button. This suggest the calibration is off as if the image is spread at larger magnification than actual. You’d think careful development and validation testing would reveal this problem. The phone this is occurring on is iPhone X. Maybe other phones are okay. Should be an easy fix. Yes latest version of app. Yes latest iOS. No this mid registration is not occurring with other apps or games. 3 Stars for missing an extremely obvious problem before releasing the app or app update. Inexcusable!!!
I have been a customer since 2009 and I am mostly happy with my service. Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping. Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. Customer service not only did not offer to reimburse me, their was no offer of any discount/credit, or a simple apology. That was $300 in shipping that I should have never had to pay. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. What is the purpose to have customer service when the customer is not being service to the best of a company’s ability. I don’t expect to be given $1,000 when my loss was $300. But, just acknowledgement me by making me whole again $300 is not to much to ask for in credits.
As a person that’s limited in activities they’re able to do for health reasons the tv and internet is my main path to the outside world. I’ve had all other tv providers and U-verse and the U-verse app are great. I can watch my recorded shows while I wait at my Drs office instead of reading the provided 10 year old magazines if I’ve forgotten my book. So I can always take or recorrd my shows if I forget. All in all so far as a customer of just a month so far I couldn’t be more happier. The only two drawbacks that I see are lack of on demand that stinks and the price. I can live with those the price isn’t so high that I would not have gotten it or make me unhappy with it and the in demand i can live with because you can download the apps for whatever channel you watch and because of your U-verse subscription you will be able to watch they’re online content which is what’s on demand anyway. So all in all I think that U-verse is a great tv choice all the way around.
From AT&T: Take the U-verse experience with you with the U-verse App. Watch Live TV and On Demand shows, manage your DVR, and use the app as a remote control. With AT&T Data Free TV, stream U-verse Live and On Demand shows anywhere, without using mobile data. Only with AT&T and U-verse. Live TV. Watch Live TV in the palm of your hand. Watch even more channels live when connected to your home network. On Demand. Watch on your schedule. Choose from thousands of On Demand movies and shows from top networks. My U-verse Homepage. Personalize your U-verse experience by adding your favorite shows, channels, and people to My U-verse Favorites. The new Homepage highlights the shows that you care about most and recommends new shows for you to discover. Guide. Browse or search your personal TV programming guide to find your favorite shows. Schedule one-time or series recordings on your DVR at home. Remote Control. Control your home TV receivers with the remote control feature. †. Recordings. Easily manage your scheduled and recorded shows on your U-verse DVR at home. Settings. Set Parental Controls and Notifications, manage your receivers, find support tools and more. Requires qualifying device, U-family or higher TV plan and Wi-Fi or data connection. Content may vary by device, TV plan, and viewing location. Data charges may apply. DATA FREE TV: Residential U-verse customers and select wireless customers only. Available only in the U. S. (excludes Puerto Rico and U. S. Virgin Islands). Data usage does not count against your data allotments. Exclusions apply and may incur data usage. Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line. AT&T wireless usage subject to AT&T's service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible U-verse: Content may vary by TV package and, viewing location. All functions and programming subject to change at any time. Offer subject to change and may be modified or discontinued at any time without notice. †U-verse Internet service and qualifying device required. This app features Nielsen's proprietary measurement software which will allow you to contribute to market research, like Nielsen's TV Ratings. Please see http://www.nielsen.com/digitalprivacy for more information.
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