The discounts and features on the app have been great until about 3 weeks ago. My wife and myself both have iPhones and both are doing the same thing now. I keep getting a message that the app is turning off mid trip and I’ve done nothing to it. Battery is full. All software updates are current. One message says trip was ended when app was turned off. N my trips aren’t starting until 5 to 10 minutes into the trip. Also I can ride with both of my phones. And one will show a braking or speeding incident and the other shows no problem and the phones are sitting side by side in my vehicle. We have to use the app multiple times when we ride together so we can remove each other’s trips depending on who is driving. Also I have already uninstalled the app and reloaded it to make sure that wasn’t the issue. Please look into this problem. Thank you.
From Allstate Insurance Company: Wherever you are, you're in Good Hands with Allstate. Allstate Mobile helps you pay bills, report a claim, update your policy information and get roadside & accident support that you can access anywhere anytime. With the Allstate Mobile app you can: Pay Your Bill - Make or schedule a payment with your bank account or credit/debit card. View Policy & Auto ID Info - Manage policy details and access, save and send your auto policy ID. Claims - Start an auto or property claim, check the claim status and message your claim rep. right from the app. QuickFoto Claim. Submit damage photos and receive a quick auto claim estimate for qualifying claims. Get Roadside Help - Contact emergency roadside service when you need help with a flat tire, breakdown and more. Drivewise - Check driving performance and progress (enrollees only). Find an Agent - Access your agent's profile or find a nearby agent using your phone's GPS. Preference Center - Manage communication preferences (e.g. payment confirmations, Allstate updates, etc) and update your online profile. Parking Locator - Find your parked vehicle. Gas Finder - Find the nearest gas stations. Check for Recalls - Check for vehicle recalls under your auto policy information. Allstate Car Buying Service - Link to TrueCar's car buying service -- you may also be eligible for a buyer's bonus. Using Drivewise as part of Allstate Mobile uses your phone's GPS services. Continued use of GPS running in the background can dramatically decrease battery life.
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