3 year Diamond traveler so got a lot of experience using the app. Delta’s app has been the best I’ve used, in the US, in Europe, in Asia and in the Middle East. It isn’t perfect but beats the competition on usability. Below are the areas that need the most improvement by Airline Apps as a whole including Delta’s App. 1. Integration with their partner airlines, you might book your whole trip with Delta, but if you fly on one of their partner airlines the app quickly becomes less then useless, just go to paper at that point. 2. Booking flights on the app works well for simple bookings, however if you want to use miles or certificates, the only use for the app is looking up the flight info to then call Delta to have them book for you. 3. The app needs to be able to automatically add your boarding pass to your phones wallet. 4. You should only need one boarding pass. This is 2017, we have computers that know which flights your are on. Shouldn’t have to make sure you choose the right barcode. 5. Airplane mode can cause issues if you try to open your app without an internet connection, often times it will kick you back to a login screen, needs to work better in airplane mode. Overall great app, but the competition is catching up fast and they need to take things to the next level to stay ahead of the competition!
It is unbelievable to me that I spend thousands of dollars annually, both personally and as an organization hundreds of thousands of dollars. And with that being said... I recently changed from the first class ticket to a coach fare which was a change in class on same-day change and you charged me $64 additional extra dollars and were only willing to waive the change fee because there was a change in class is unbelievable! Disappointed beyond measure just because of the principle of the matter! Delta... think who your customer actually is and the impact now of someone highly disappointed for $64... unbelievable!Another thing that has been highly frustrating is recently you lost my luggage and it had my CPAP machine in it. And, all I was given was “I’m sorry and 5000 miles” and it literally destroyed my nights sleep. I get 2000 extra miles from you if you’re just 20 minutes late with my baggage... I can’t imagine if you were two days late with my luggage like last year in Scotland and another time in Vegas I probably would’ve only gotten an extra thousand more miles. But I didn’t even take the time to call because it’s evident you have forgotten who keeps you in business. Disappointed... as this week I become a Diamond medallion... go figure!
From Delta Air Lines: Designed to make flying Delta Air Lines even more convenient and rewarding, this free travel app helps you take care of key travel tasks on the go: check in within 24 hours for domestic flights. download mobile boarding passes (where available). rebook canceled or misconnected flights. view a seat map and select or change your seat. check your status on the upgrade or standby list. check the latest flight status and get terminal and gate info. track and pay for bags map flights en route with an interactive flight tracker. see your SkyMiles balance and current Medallion status. save a photo and make note of your parking spot. get detailed info about Deltas fleet.In the next release, look for tools to: check in to International flights. connect with Delta partners.Visit delta.com/app for more information on versions for other mobile devices.Delta Air Lines serves more than 160 million customers each year. With its unsurpassed global network, Delta and its partner airlines offer service to more than 350 destinations in nearly 70 countries on six continents.Recent changes:Track your checked bag like you track a package even during your flightPay for bags while checking in and save time at the airportAircraft details and layouts for Deltas fleet.Expanded airport information including airport maps, transit details, weather and Delta Sky Club locationsContent rating: Low Maturity
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