Had a problem upon problem I’ll pawn problem with them over about the last five years. Have been with them since before 90. Finally got fed up had a Knouff told them that either they were going to straighten it out and make me happy or I was going to let Sprint buy out our contract and return the four brand new iPhone we got. Once they found out I was serious and they couldn’t okey-doke me again, They really stepped up and not only took care of the problem but I had the sweetest and funniest 19 year old girl only with the company for less than a year take care of the issues that I had when grown women Who had been with the company for years couldn’t be bothered to complete and had no work ethics whatsoever. She stayed on the phone with me for an hour and a half going to whoever she needed instead of transferring and pushing off on someone else just because the issue might actually take some action. Completely happy with them once again, they stepped up and fixed everything. Now we will see how it really is when the bill comes with new phone charges. But she did everything she possibly could including going step over after step overs to the higher ups on my behalf until she got the answer she wanted. Didn’t make me go thru story over n over or make me wait for call back. I’m giving her kudos and Verizon another chance.
This app is super easy to use and has everything you need! You can pay your bill, view your bill including breakdown of charges, set up auto pay, change your payment info., view your bill, view how much data you’ve used/have left and even see exactly where your data was used....it’s broken down into percents in 10 different categories(internet, apps, chat, navigation, video, messaging, audio, cloud, downloads and gaming). The only thing I dislike is that it’s not usually accurate as it always shows me having some low percent usage for gaming when I haven’t touched a game. What I also like a lot is that you can change your plan as needed as far as how many GB you need each month. I also like the Verizon up feature: once you have accumulated enough money thru payments each month (I think it’s like $ 300 dollars), you can apply $ 5 dollars towards different things like an extra GB of data, gift cards, or “device dollars” where the money accumulates and you can use it in the future to apply to a new device. It’s free money! The last feature I love is being able to ask questions at any time about anything: Technical questions about your phone, your bill or anything you can think of really. You can browse and find your topic or speak to their support staff right from the app.
From Verizon Wireless: Take control of your wireless account. Use the My Verizon Mobile App to get account information on-the-go. Check Usage, Make Payments, Change Features and more. Requires a Verizon Wireless My Verizon account and Verizon Wireless device. To register for My Verizon, visit www.verizonwireless.com/myverizon and select "Register".
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